We have fixed an issue whereby customers with a paid in-app subscription are not able to watch premium channels and are being told:
- they have not subscribed; or
- their account is bound to their existing email
This is likely due to you having a previous account linked to your Amazon, Apple or Google in-app purchase ID and an error in our messaging.
STEPS TO FIX
We have released a fix as of 2pm Saturday. So please:
- force stop your app; and
- log out and back in again.
More info on how to do this can be found below
Please accept our apologies for the inconvenience caused.