We are aware of an issue that you may experience on / or after your iTunes billing renewal period has just passed. Please see below.
Customers who have subscribed to TVPlayer via Apple/Itunes store in-app purchase.
Upon your billing renewal, your subscription may not be recognised. Upon trying to access a Premium channel, you may see a message asking you upgrade/subscribe.
Users who have not restarted their app recently may experience a synchronisation error. Essentially our systems have not received an update confirming your current subscription status.
The fix to this, please:
Go to the Account section of the TVPlayer app and press Try Premium and then Continue followed by Restore Purchase. Please see the screengrabs below to see how this is done.
You can also watch this short video -
- then log out and log in again
We are actively working to release a fix for this shortly.