We are aware of an issue that you may experience on / or after your iTunes billing renewal period has just passed. Please see below.
Customers who have subscribed to TVPlayer via Apple/Itunes store in-app purchase.
Upon your billing renewal, your subscription may not be recognised. Upon trying to access a Premium channel, you may see a message asking you upgrade/subscribe.
Users who have not restarted their app recently may experience a synchronisation error. Essentially our systems have not received an update confirming your current subscription status.
The fix to this, please:
Go to the Account section of the TVPlayer app and press Try Premium and then Continue followed by Restore Purchase. Please see the screengrabs below to see how this is done.
- then log out and log in again
We are actively working to release a fix for this shortly.