If you are having problems with the TVPlayer app on your Apple TV then please carry take the following steps.
If the app won't launch, please check to see that In-App Purchases are allowed on your device?
- Go to device Settings.
- Tap Screen Time.
- Tap Content & Privacy Restrictions.
- Turn on Content & Privacy Restrictions.
- Tap iTunes & App Store Purchases.
- Tap In-app Purchases.
- Check Allow.
Then force stop the app and try again.
For any other issues
-Restart your Apple TV.
-Check your internet connection
-Force close the TVPlayer app (by double-pressing the Home button to open the app switcher, swiping on the Touch surface to select an app and then swiping up on the Touch surface to quit the selected app).
For further information on troubleshooting, you can visit Apple’s own troubleshooting guide here: https://support.apple.com/en-gb/HT207060
If the problem persists then please contact support via the link below: