If you are having problems with the TVPlayer app on Amazon Fire TV then please carry take the following steps.
- Unplug the power supply, and plug it back in.
- Check your internet connection. You can see how to do this here: https://goo.gl/5p6akN
- Remove TVPlayer app and reinstall.
- Sign out of Amazon account, and sign back in. - Reset the app
For further information on troubleshooting, you can visit Amazon’s own troubleshooting guide here: https://www.amazon.com/gp/help/customer/display.html?nodeId=202104850
If the problem persists then please contact support via the link below: