All articles

  1. (Refer a Friend) How can I redeem the FREE PLUS weeks, the Amazon Fire Stick and the Samsung TV?

  2. (Refer a Friend) How can my friends redeem their trial?

  3. (Refer a Friend) How do I sign up for Refer a Friend programme?

  4. (Refer a Friend) How does the Refer a Friend offer work

  5. (Refer a Friend) How is one point calculated and how do I earn one point?

  6. (Refer a Friend) I referred a friend through my mobile device and I haven’t received one week free PLUS subscription. How do I receive my one week free PLUS subscription?

  7. (Refer a Friend) My friend has already had a TVPlayer trial before - can he/she or still receive the 30 day FREE trial?

  8. (Refer a Friend) What if multiple people refer the same person?

  9. (Refer a Friend) Who can participate in the Refer a Friend programme?

  10. 3 Months EE

  11. Amazon Fire TV: Account BUG In-App Receipt

  12. Can I share my TVPlayer account with Friends and Family?

  13. Can I Use 4G To Watch TVPlayer?

  14. Can I watch ITV Box Office on TVPlayer outside of the UK?

  15. Cancel Subscription or Trial (WEBSITE)

  16. Cancel Subscription or Trial for Android (Google)

  17. Cancellation Policy

  18. Cannot play video

  19. Channel availability on TVPlayer for all platforms

  20. Channel Out of Sync/Delay/Latency

  21. Chromecast

  22. Compatible Versions

  23. Declined Payment: Blocked Card

  24. Declined Payment: Insufficient funds

  25. Declined transaction upon signup

  26. Do I have to enter my debit/credit card in order to use my TVPlayer Corporate Gift Card?

  27. Do I Need a TV Licence?

  28. Do TVPlayer Corporate Gift Cards expire?

  29. Ending Free Trial to watch Eurosport, W, Gold, Alibi, Eden, Good Food

  30. Freesat: Channels availability

  31. Freesat: Coupon code not applied

  32. Freesat: How can I skip the Trial?

  33. Freesat: Is the SEARCH feature available on Freesat box

  34. Freesat: Is there a minimum broadband connection speed to use the TVPlayer service on Freesat?

  35. Freesat: On which platform can the Freesat credentials be used?

  36. Freesat: Subscription cancellation

  37. Freesat: What should I do if I am experiencing problems with the video playback, eg. Buffering, loss of picture, etc.

  38. Freesat: Where can I register and pay for the TVPlayer subscription?

  39. Freesat: Where can I watch the channels on Freesat?

  40. Freeview Channel 241

  41. High Definition/HD Quality channels

  42. How do I purchase ITV Box Office on TVPlayer?

  43. How do I Redeem my TVPlayer Corporate Gift Card?

  44. How do I unsubscribe?

  45. How do I watch ITV Box Office on TVPlayer?

  46. How do I watch on Sky?

  47. How fast does my internet need to be?

  48. How to watch ITV channels on Amazon kindle

  49. I've been billed when 2 months should have been free

  50. In-App Purchase - PLUS channels not available

  51. In-App Subscription Cancellation - Amazon

  52. In-App Subscription Cancellation - Android

  53. In-App Subscription cancellation - AppleTV4

  54. In-App Subscription Cancellation and Refund - iOS

  55. iPhone/iPad: Adjust Volume Up & Down

  56. iPhone/iPad: Airplay/ Apple TV

  57. iPhone/iPad: Check Version Number

  58. iPhone/iPad: Clear/Delete Data

  59. iPhone/iPad: Compatible iOS Versions & Devices

  60. iPhone/iPad: Delete & Reinstall App

  61. iPhone/iPad: Device is Muted/No Sound

  62. iPhone/iPad: Force Close/Kill App

  63. iPhone/iPad: How To/ Tips: Packs & Channels

  64. iPhone/iPad: iOS 4 & iOS 5

  65. iPhone/iPad: iPad/Tablet Version

  66. iPhone/iPad: Low Quality Video Streams

  67. iPhone/iPad: Missing Pack Images or Logos

  68. iPhone/iPad: Reboot/Restart Device

  69. iPhone/iPad: Sound/Audio Only; No Video

  70. iPhone/iPad: Streaming/Connection Problems

  71. iPhone/iPad: Tooltips/ How To

  72. iPhone/iPad: Twitter, Facebook, Flickr, Vimeo

  73. iPhone/iPad: Update/Upgrade to iOS 7 From iTunes

  74. iPhone/iPad: Update/Upgrade to iOS 7 Wirelessly From Device

  75. iPhone/iPad: What are Packs?

  76. Is ITV Box Office available in HD?

  77. Is ITV Box Office available On Demand?

  78. ITV BOX OFFICE: Refunds due to incorrect purchase

  79. Low Quality Video Streams

  80. Problems with Safari browser

  81. Restoring In-App Subscription - iOS

  82. Roku: Channels availability

  83. Samsung TV: Channels availability

  84. Sky "Blue Screen" Error

  85. Sky "Still Encrypted" Error Message

  86. Sony Movie channel removed

  87. Streaming/Connection Problems

  88. Terminate Account - Annual plan upgrade

  89. TV Compatibility

  90. Updating Billing Details

  91. Use Outside of UK / Abroad

  92. Viacom Channels availability on TVPlayer for EE TV

  93. What are the devices and the platforms I can watch the free channels with no ads?

  94. What are the free channels I can watch with the Ad Free subscription?

  95. What devices can I use to watch ITV Box Office on TVPlayer?

  96. What devices can I use to watch TVPlayer?

  97. What devices can I use to watch TVPlayer?

  98. What do I do if my TVPlayer Corporate Gift Card doesn’t work?

  99. What do I get as part of my TVPlayer Corporate Gift Card?

  100. What is ITV Box Office?

  101. What is Streaming?

  102. What is the discount for TVPlayer Annual membership?

  103. What Stream (Video) Quality Does TVPlayer Use?

  104. Where Can I Watch TVP?

  105. Where can I watch TVPlayer?

  106. Why are some channels marked as offline?

  107. Why are you still trying to take money from my account if I cancelled my monthly payment?

  108. Why can I not watch certain channels like Alibi / Gold / Watch

  109. Why does TVP have adverts?

  110. Wi-Fi Only Channels

  111. Will My Network Charge Me For Data?

  112. Windows 10: Which are the Windows 10 devices where I can watch TVPlayer's programmes?

  113. Windows 10: Which channels can I watch?

  114. Xbox: Channels availability

  115. £1 charge - Free trial

  116. £59.99 Annual Plan Subscription

Feedback and Knowledge Base