In-App Subscription Cancellation and Refund - iOS

1st OPTION
To cancel your subscription or trial for iOS (Apple) on iPhone, iPad or iPod please click on this   link https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions.

You'll be taken to the iTunes manage subscriptions page on your device where you can cancel your subscription.

If you are a Windows user, when you click on the link above you'll be prompted to download iTunes. 
In case iTunes is already installed on your Windows device you can sign in with your Apple ID and cancel your subscription from the store within iTunes.

 
2nd OPTION
To cancel your subscription or trial for iOS (Apple) on iPhone, iPad or iPod and to ask for a refund, please follow these steps:

A. Cancellation

On your iPhone, iPad, or iPod touch

  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID
  4. Tap View Apple ID. You might need to sign in.
      
  5. Under Subscriptions, tap Manage.
    If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed on the website. In this case please use the help article for website cancellations. 

  6. Tap TVPlayer
  7. Use the options to manage your subscription. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle. You will still have access to the service until your next bill date. 
  8. On your Mac or PC

    1. Open iTunes.
    2. Click Sign In and enter your Apple ID.
    3. Click your name, and select Account Info from the drop-down menu.
    4. Enter your password again.

    On the Account Information screen:

    1. Scroll to the Settings section. 
    2. To the right of Subscriptions, click Manage.
      If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed on the website. In this case please use the help article for website cancellations. 

    3. Choose TVPlayer
    4. Use the options to manage your subscription. 
      Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle. You will still have access to the service until your next bill date. 
    B. Refund request

    On your iPhone, iPad, or iPod touch

    1. Launch Mail from your Home screen.
    2. Search for "Your receipt from Apple" if it's not immediately visible.
    3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
    4. Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.
    5. Enter your Apple ID and password when prompted.



    6. Tap Choose Problem and select a problem from the menu.
    7. Enter details for your problem, then tap Submit.



    You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

    On your Mac or PC

    1. Launch iTunes on either your Mac or Windows PC.
    2. Click on Account.
    3. Type in your Apple ID and password when prompted.

    4. Click on See All under your Purchase History.


    5. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
    6. Click on Report a Problem at the bottom of the purchase batch.
    7. Click on Report a Problem next to the single item you wish to report. You will be redirected to Apple's problem reports page.




    8. Login with your Apple ID user name (typically your email address) and password.
    9. Select the appropriate tab—all, music, movies, TV shows, apps, or books.




    10. Select Report a Problem to the right of the purchase you want a refund for.
    11. Click on Choose Problem and select your problem from the menu.
    12. Enter details about your problem and then click Submit.




    For more details or questions please contact customer support on support.tvplayer.com page or email support@tvplayer.com.  



     

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