Due to an issue with our payment system, we have been unable to process your subscription cancellation.
We are aware of this issue which has occurred, and we have implemented an immediate solution to get your account cancelled and refunded.
We sincerely apologise for the inconvenience caused and we are determined to get this resolved for you within 3-5 working days.
Please check http://support.tvplayer.com/ where we’ll post further updates about this issue.
If you require further assistance, please reply to this email.