TVPlayer Help Centre

ITV Box Office: If you have questions about ITV Box Office, please click here.

Knowledge Base

  1. ITV Box Office 

    1. What is ITV Box Office?
    2. How do I purchase ITV Box Office on TVPlayer?
    3. What devices can I use to watch ITV Box Office on TVPlayer?
    4. How do I watch ITV Box Office on TVPlayer?
    5. How do I watch on Sky?
  2. Getting Started 

    1. What devices can I use to watch TVPlayer?
    2. Do I Need a TV Licence?
    3. Problems with Safari browser
  3. iOS Help 

    1. In-App Purchase - PLUS channels not available
    2. iPhone/iPad: Streaming/Connection Problems
    3. iPhone/iPad: Compatible iOS Versions & Devices
    4. iPhone/iPad: Check Version Number
    5. iPhone/iPad: Sound/Audio Only; No Video
  4. Android Help 

    1. Streaming/Connection Problems
    2. Compatible Versions
    3. Low Quality Video Streams
    4. Chromecast
    5. Cannot play video
  5. Amazon Fire TV Help 

    1. Amazon Fire TV: Account BUG In-App Receipt
  6. Freesat Help 

    1. Freesat: Coupon code not applied
    2. Freesat: Channels availability
    3. Freesat: Where can I watch the channels on Freesat?
    4. Freesat: On which platform can the Freesat credentials be used?
    5. Freesat: Where can I register and pay for the TVPlayer subscription?
  7. Windows 10 Help 

    1. Windows 10: Which channels can I watch?
    2. Windows 10: Which are the Windows 10 devices where I can watch TVPlayer's programmes?
  8. ROKU Help 

    1. Roku: Channels availability
  9. XBox Help 

    1. Xbox: Channels availability
  10. Samsung TV Help 

    1. Samsung TV: Channels availability
  11. Bills and payments 

    1. Why are you still trying to take money from my account if I cancelled my monthly payment?
    2. Updating Billing Details
    3. Declined Payment: Blocked Card
    4. Declined Payment: Insufficient funds
    5. Declined transaction upon signup
  12. Refer A Friend 

    1. (Refer a Friend) How do I sign up for Refer a Friend programme?
    2. (Refer a Friend) Who can participate in the Refer a Friend programme?
    3. (Refer a Friend) How does the Refer a Friend offer work
    4. (Refer a Friend) How can I redeem the FREE PLUS weeks, the Amazon Fire Stick and the Samsung TV?
    5. (Refer a Friend) How is one point calculated and how do I earn one point?
  13. Corporate Gift Card 

    1. Do TVPlayer Corporate Gift Cards expire?
    2. How do I Redeem my TVPlayer Corporate Gift Card?
    3. What do I get as part of my TVPlayer Corporate Gift Card?
    4. Where can I watch TVPlayer?
    5. Do I have to enter my debit/credit card in order to use my TVPlayer Corporate Gift Card?
  14. Site Content and Devices 

    1. How to watch ITV channels on Amazon kindle
    2. Sony Movie channel removed
    3. Channel availability on TVPlayer for all platforms
    4. What devices can I use to watch TVPlayer?
    5. Why can I not watch certain channels like Alibi / Gold / Watch
  15. Subscriptions and Trials 

    1. What are the devices and the platforms I can watch the free channels with no ads?
    2. What are the free channels I can watch with the Ad Free subscription?
    3. £59.99 Annual Plan Subscription
    4. What is the discount for TVPlayer Annual membership?
    5. Cancel Subscription or Trial (WEBSITE)
  16. All articles 

    1. What Stream (Video) Quality Does TVPlayer Use?
    2. Why are some channels marked as offline?
    3. Will My Network Charge Me For Data?
    4. Can I Use 4G To Watch TVPlayer?
    5. High Definition/HD Quality channels
    116 articles 

Feedback and Knowledge Base