TVPlayer Support Portal

This is the place TVPlayer users can get help & support, post ideas, give feedback and ask questions. 

Knowledge Base

  1. * ITV Box Office 

    1. How Do I Watch On Sky?
    2. Problems with Safari
    3. How do I watch on computer, mobile and tablet?
    4. Refund Requests
  2. Account settings 

    1. In-App Purchase - PLUS channels not available
  3. Amazon Fire Help 

    1. Amazon Fire TV: Account BUG In-App Receipt
  4. Bills and payments 

    1. Why are you still trying to take money from my account if I cancelled my monthly payment?
    2. Do I Need a TV Licence?
    3. Updating Billing Details
    4. Declined Payment: Blocked Card
    5. Declined Payment: Insufficient funds
  5. Corporate Gift Card 

    1. Do TVPlayer Corporate Gift Cards expire?
    2. How do I Redeem my TVPlayer Corporate Gift Card?
    3. What do I get as part of my TVPlayer Corporate Gift Card?
    4. Where can I watch TVPlayer?
    5. Do I have to enter my debit/credit card in order to use my TVPlayer Corporate Gift Card?
  6. Refer a Friend programme 

    1. (Refer a Friend) How do I sign up for Refer a Friend programme?
    2. (Refer a Friend) Who can participate in the Refer a Friend programme?
    3. (Refer a Friend) How does the Refer a Friend offer work
    4. (Refer a Friend) How can I redeem the FREE PLUS weeks, the Amazon Fire Stick and the Samsung TV?
    5. (Refer a Friend) How is one point calculated and how do I earn one point?
  7. ROKU 

    1. Roku: Channels availability
  8. Samsung TV 

    1. Samsung TV: Channels availability
  9. Site Content and Devices 

    1. How to watch ITV channels on Amazon kindle
    2. Sony Movie channel removed
    3. Channel availability on TVPlayer for all platforms
    4. What devices can I use to watch TVPlayer?
    5. Why can I not watch certain channels like Alibi / Gold / Watch
  10. Subscriptions and Trials 

    1. What are the devices and the platforms I can watch the free channels with no ads?
    2. What are the free channels I can watch with the Ad Free subscription?
    3. £59.99 Annual Plan Subscription
    4. What is the discount for TVPlayer Annual membership?
    5. Cancel Subscription or Trial (WEBSITE)
  11. WINDOWS 10 

    1. Windows 10: Which channels can I watch?
    2. Windows 10: Which are the Windows 10 devices where I can watch TVPlayer's programmes?
  12. XBox 

    1. Xbox: Channels availability
  13. iPhone/iPad Help 

    1. iPhone/iPad: Streaming/Connection Problems
    2. iPhone/iPad: Compatible iOS Versions & Devices
    3. iPhone/iPad: Check Version Number
    4. iPhone/iPad: Sound/Audio Only; No Video
    5. iPhone/iPad: Force Close/Kill App
  14. Android Help 

    1. ANDROID: Streaming/Connection Problems
    2. ANDROID: Compatible Versions
    3. ANDROID: Low Quality Video Streams
    4. ANDROID: Chromecast
    5. ANDROID: Cannot play video
  15. Top Questions 

    1. Which devices are supported?
    2. Freeview Channel 241
  16. All articles 

    1. What Stream (Video) Quality Does TVPlayer Use?
    2. Why are some channels marked as offline?
    3. Will My Network Charge Me For Data?
    4. Can I Use 4G To Watch TVPlayer?
    5. iPhone/iPad: Streaming/Connection Problems
    98 articles 

Feedback and Knowledge Base