TVPlayer Help Centre

11/06/2018 14:00 - We have now fixed a streaming issue affecting some of our Live channels.

Knowledge Base

  1. Getting Started 

    1. What devices can I use to watch TVPlayer?
    2. Do I Need a TV Licence?
    3. Problems with Safari browser
  2. ITV Box Office 

    1. ITV Box Office Refund Policy
    2. What is ITV Box Office?
    3. How do I purchase ITV Box Office on TVPlayer?
    4. What devices can I use to watch ITV Box Office on TVPlayer?
    5. How do I watch ITV Box Office on TVPlayer?
  3. Recording 

    1. Which channels / programmes I can record?
    2. What can I do if the recording has issues?
    3. For how long am I going to have access to the recording?
    4. Where are my recordings going to be saved?
    5. Do I have a limited number of recordings or a limited time for recording?
  4. Content Restrictions 

    1. BBC Channels on Android and iOS
    2. Why Can't I Watch Some Programmes?
    3. Channel Availability By Device
    4. Enter Your Postcode To Watch ITV
    5. MTV, Comedy Central and Nick on EE TV
  5. Billing Issues 

    1. Why are you still trying to take money from my account if I cancelled my monthly payment?
    2. Updating Billing Details
    3. Declined Payment: Blocked Card
    4. Declined Payment: Insufficient funds
    5. Declined transaction upon signup
  6. Amazon Fire TV Help 

    1. Amazon Fire TV: Account BUG In-App Receipt
  7. iOS Help 

    1. In-App Purchase - PLUS channels not available
    2. iPhone/iPad: Streaming/Connection Problems
    3. iPhone/iPad: Compatible iOS Versions & Devices
    4. iPhone/iPad: Check Version Number
    5. iPhone/iPad: Sound/Audio Only; No Video
  8. Android Help 

    1. Streaming/Connection Problems
    2. Compatible Versions
    3. Low Quality Video Streams
    4. Chromecast
    5. Cannot play video
  9. Freesat Help 

    1. Freesat: Coupon code not applied
    2. Freesat: Channels availability
    3. Freesat: Where can I watch the channels on Freesat?
    4. Freesat: On which platform can the Freesat credentials be used?
    5. Freesat: Where can I register and pay for the TVPlayer subscription?
  10. XBox Help 

    1. Xbox: Channels availability
  11. ROKU Help 

    1. Roku: Channels availability
  12. Windows 10 Help 

    1. Windows 10: Which channels can I watch?
    2. Windows 10: Which are the Windows 10 devices where I can watch TVPlayer's programmes?
  13. Samsung TV Help 

    1. Samsung TV: Channels availability
  14. Subscriptions and Trials 

    1. What are the devices and the platforms I can watch the free channels with no ads?
    2. £59.99 Annual Plan Subscription
    3. What is the discount for TVPlayer Annual membership?
    4. Cancel Subscription or Trial (WEBSITE)
    5. In-App Subscription Cancellation and Refund - iOS
  15. Refer A Friend 

    1. (Refer a Friend) How do I sign up for Refer a Friend programme?
    2. (Refer a Friend) Who can participate in the Refer a Friend programme?
    3. (Refer a Friend) How does the Refer a Friend offer work
    4. (Refer a Friend) How can I redeem the FREE PLUS weeks, the Amazon Fire Stick and the Samsung TV?
    5. (Refer a Friend) How is one point calculated and how do I earn one point?
  16. Corporate Gift Card 

    1. Do TVPlayer Corporate Gift Cards expire?
    2. How do I Redeem my TVPlayer Corporate Gift Card?
    3. What do I get as part of my TVPlayer Corporate Gift Card?
    4. Where can I watch TVPlayer?
    5. Do I have to enter my debit/credit card in order to use my TVPlayer Corporate Gift Card?
  17. Smart TVs 

    1. TV Sticks and Smart TVs availability
  18. Competitions T&Cs 

    1. Hayemaker Ringstar competition - T&Cs
  19. All articles 

    1. What Stream (Video) Quality Does TVPlayer Use?
    2. Why are some channels marked as offline?
    3. Will My Network Charge Me For Data?
    4. Can I Use 4G To Watch TVPlayer?
    5. High Definition/HD Quality channels
    143 articles 

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